Case Study: Intertrust Resources Management Limited
Transitioning HR from transactional to strategic business partner
“Christian Heinen, Managing Director, Greater China” at Intertrust and “Sales and Marketing Manager” at FlexSystem Limited
Business profile

It’s about inspiring users that, in the end, change will make the company more effective, less risky, more efficient, more future-proof and provide a great return on investment. This message should not only come from a few low-level advocates — it also needs to come from management.
“Christian Heinen, Managing Director, Greater China” at Intertrust
Key challenges
“Christian Heinen, Managing Director, Greater China” at Intertrust
Solution
HR and employee functionality
Servicing entire range of core HR functions
Empowering HR to champion business development
Outcomes
Benefits
The adoption of the FESA HR system has brought clients a number of important advantages.
1. Flexibility & extendibility
The system comes with a standard component that includes transition and management of: employee profiles, profession records, attendance records, payroll and annual leave. An optional add-on module also affords additional employee self-service functionality.
2. Reliability & stability
FlexSystem’s decades of IT system implementation and maintenance assures trouble-free roll outs.
3. Customised on-going support
Not only helping to implement the system prior to roll out, FlexSystem consultants also provide a full raft of practical and relevant suggestions regarding standardisation of HR policies and workflows.
4. Time efficient
In addition to bringing significant time savings by reducing form filling and duplication of data management, critical metrics can also be accessed anywhere and at anytime.
Within three to six months, Intertrust was already seeing the benefits that came with these enhancements to the HR system. Work processes became more standardised to fit the model of today’s more progressive and strategic HR, and greater flexibility was given to clients—with faster and more accurate delivery of services on a 24-7 basis. Not only providing clients with a more cost-effective means of managing HR, more importantly the new system saves HR a lot of time. Time they can invest more wisely on what they do best—pushing strategic HR policies that help drive the business to future success.