Reinvent Workforce Planning In the Evolving Retail Landscape

Nov 5, 2019

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Workforce transformation has been given a high priority on most organizations’ agenda in recent years to address rising competition and customer expectations. HR plays a strategic role in supporting and facilitating an optimized workforce management for now and in the future.

 

In KPMG’s The Future of HR 2019 report, 90% of senior HR executives in Hong Kong and mainland China see the need for workforce transformation with technology, improving employee experience and reskilling labor in light of the changing market landscape. KPMG stated that they have to think about contingent labor and flexible forms of working. They also have to empower employees with digital capabilities.

 

Amongst different vertical industries, retail is one of the rapidly changing sectors. We see robust growth in e-commerce, acceleration of online-to-offline selling, seamless shopping experience and frictionless payments. There is also a shift in workforce demographics with a growing number of temporary staff, contractors and millennials who require greater flexibility in their work.

 

These significant trends have led to an imminent need to embrace workplace and workforce transformation.

 

On the workplace front, more businesses have invested in digital workplace to enhance mobility, productivity and competitiveness. For retailers with brick and mortar stores, they have modernized their stores with innovative technologies like mobile apps, AI and IoT to provide interactive store experience and customer services.

 

On the workforce front, agile employee planning and scheduling solutions can help organizations particularly retailers to be flexible to the ever-changing market, assign the right people to the right task at the right time, and provide better customer service, and ultimately increase sales.

 

Workforce scheduling solutions are becoming smarter. They simplify and automate manual processes and data entry, optimize staff allocation for eliminating understaffing or overstaffing, give staff visibility into their work schedules, track compliance with employee ordinance and labor laws, and even forecast future staffing requirements based on data analytics and AI. As a result, organizations can drive competitiveness, boost staff productivity, enhance employee satisfaction, fulfil compliance requirements and control labor costs, to name a few benefits.

 

FlexSystem uses state-of-the-art technologies to develop HR management solutions for accelerating HR operations and enhancing workflow management. Its FESA Workforce Management System facilitates organizations to schedule employees to meet demands, control labor costs or manage high mobility shift-based workforces. It improves the visibility of workforce productivity for managers and empowers employees to manage their time-related information.

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