The System alerts “Can’t access this function” in voucher deletion. How to authorize rights to the user?
The access rights can be authorized to the user’s role through <Maintenance> → <Initial Setup and Data Set> → <User Accounts> → <Role Function> as shown below.
Why does the System alert “Account period out of range” as shown below while ＜Voucher Entry＞?
This error occurs when this “Accounting period” has not been created in the System yet. User needs to set it through <Maintenance> → <Accounting Period> as shown below.
Remarks: User must set the <Accounting Period> and <Currency Code> before starting a new accounting year.
This error occurs when user has not created the currency code in that accounting year. User needs to set up a new currency code through <Maintenance> → <Currency Code> as shown below.
Why does the System alert “Not same group user, can’t access this batch file” while selecting batch file as shown below?
It is because the batch file owner restricts the “Access rights” to the same group user, only users in the same access group can select this batch file. User can check the access group through <Maintenance> → <Initial Setup and Data Set> → <User Accounts> → <User Profile> as shown below.
Why does the System alert “Analysis code missing” in ＜Voucher Entry＞ as shown below?
When the analysis input control of the account code is set as “F” (Force to input) in <Chart of Accounts>, user must input analysis code when that account code is being applied in <Voucher Entry>.
Why does the System alert “Document number missing” in ＜Voucher Entry＞ as shown below?
For <Voucher Entry> regarding to debtors or creditors, all transactions must contain document numbers to function <Open Items Reconciliation>. User can input invoice or cheque number in “Document number”.
Why does the System alert “Voucher date out of range” in ＜Voucher Entry＞ as shown below?
The message pops up when 1. “Voucher date” is out of the accounting period of the batch file; or 2. The inputted accounting period has not been set.
For situation (1), user should first check the “Voucher date” and the “Accounting period” of the batch file; if these setups are not matched with each other, a new batch file should be created.
For situation (2), user can check whether the required accounting period has been set, if not, create it in <Accounting Period>.
Remarks: User may also check the default “Voucher date” through <Maintenance> à <Voucher Entry Initial Setup>. Change from ‘S’ (system date) to ‘F’ (first day of the accounting period) or ‘L’ (last day of the accounting period) in the “Voucher date”.
Why does the System alert “Account not accept posting” in ＜Voucher Entry＞ as shown below?
This error occurs when user selects an inappropriate “Account code”. The System disallows any input of entries in the control account or in the accounts which are “Not allow posting”. User can go to <Maintenance> → <Chart of Accounts> to check the account code setting. If change of setting is required, press ‘CTRL + A’ to “Amend” and then select corresponding account code, input ‘Y’ in “Allow posting”, as shown below.
How to unlock the batch when the System alert “Batch XX is locked by other user” when certain “Batch ID” is selected in “Voucher Batch File” as shown below?
The System locks the batch if it is being used or the connection is disconnected accidentally. User can unlock the batch through <Utilities> → <Reset Batch File Lock Status>, then input the locked “Batch ID range” and click “OK”. If the batch file is still locked after the process, user should contact FlexSystem Support Team to terminate the non-responding processes in the Sever.
Remarks: Before processing <Reset Batch File Lock Status>, please ensure the batch file is not being used by other users.
Why does the System alert “Can’t access this function” as shown below if user clicks certain functions?
The alert occurs when the user does not possess the access rights on the selected functions. User should contact system administrator for further action.